Privacy Policy & T&Cs

Sport Rehab Me Privacy Policy & GDPR

COVID-19 policy 

Due to Government recommendations, sessions for personal training nutrition coaching and sport rehabilitation are currently only available online through Zoom, outside or at home. 

The Covid policy in relation to physical activity states that social distancing between must be adhered to, as well as hands and equipment being cleaned and disinfected before and after use. 

We are committed to protecting and respecting the privacy of all visitors and users of www.sportrehabme.co.uk (the Website).

You must always opt in to hear from us. If do you chose to create an account with us, or sign up to our newsletter, or any online promotions or competitions, you can be safe in the knowledge that your personal information will not be sold on or given to third parties and is fully protected. 

If you would like to contact us about any of the information contained here, please scroll to our contact details at the bottom of this page. 

Please read the following carefully to understand our policy and practices regarding your personal information collected through the Website, and how we will treat it. We will only use your personal information collected through this Website in accordance with this privacy policy and applicable current data protection laws.

This policy (together with our terms of use and Cookie Policy) sets out the basis on which any personal information we collect from you via this Website, or that you provide to us via this Website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this Website. This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Matthew Eaton of Sport Rehab Me, who can be contacted at mattsportrehab@gmail.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.sportrehabme.co.uk (the “Site”). This document is meant to explain the types of cookies and other tracking technologies that Shopify (the platform we use to power our website) may place on your device, either when you are visiting our web properties.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the our linked app My PT Hub (including processing your payment information, and providing you with invoices and/or order confirmations). For further details on how My PT Hub manage your information, please click here.

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site.


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, if you have opted in to receive communication from us, we use your Personal Information to provide you with targeted advertisements or marketing communications from us that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through our affiliate app, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 16.

We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 16. If you are under the age of 16, you are not permitted to submit information to the Website. 

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sportrehabme@gmail.com or by mail using the details provided below:

Mr Matthew Eaton, Elite Fitness, 6 Purdeys Way, Rochford,  United Kingdom. SS41ND. 

COOKIES

PERSONAL INFORMATION THAT WE COLLECT

We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define “personal information” as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address, e-mail address, telephone number, your age, occupation, and style interests.

We may also collect the following data about you to help us improve our service to you:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our Website.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through our Website and of the fulfilment of your orders.

• Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access on our Website. 

IP ADDRESSES AND COOKIES

An Internet Protocol (IP) address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our Website. We do not use your IP address to identify you personally.

Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. This helps us to provide you with the very best experience when you browse our Website and to make improvements. For detailed information on the Cookies which we use and the reasons why we use them, see our Cookie information above.

SITE STATISTICS

We monitor customer traffic on an aggregate basis using cookies and code, which is embedded, in the Website. This provides statistical information about visits to pages on the Website, the duration of individual page view, paths taken by visitors through the Website, data on visitors screen settings and other general information. We use this information to help improve the Website and services to its users.

WHERE WE STORE YOUR PERSONAL INFORMATION

We use a trusted third party payment app (My PT Hub) and processing service to process your payment to us and we do not ever store your credit/debit card information.

With respect to your personal information that we do store, such as your name, address, email address, telephone number, age, occupation, and sensitive information such as medical details including injuries, we follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall.

We use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.

USES MADE OF YOUR PERSONAL INFORMATION

We may use information held about you to:

• set up, manage your account and contact you about your account;

• ensure that content from our Website is presented in the most effective manner for you and for your computer;

• provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

• carry out our obligations arising from any contracts entered into between you and us;

• allow you to participate in interactive features of our service, when you choose to do so; and,

• notify you about changes to our service.

DISCLOSURE OF YOUR INFORMATION

We will only pass on your personal information to third parties if it is an essential part of our transaction with you (i.e. using a third-party payment processor to process your payment for your purchase on our affiliate app).

We may disclose your personal information:

• as you expressly authorize us to do so;

• as necessary to provide products and services to you;

• as necessary to allow our contractors or agents to provide services for us in connection with our transactions with you;

• If our company, Sport Rehab Me, or substantially all of its assets are acquired by a third party in which case personal information held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal information to the prospective seller or buyer of such business or assets;

• to protect our customers and Website from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organizations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction;

• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or,

• in order to enforce or apply our terms of use or terms and conditions of supply of products and other agreements; or to protect the rights, property, or safety of our parent company, our customers, or others.

CANCELLATION OF SERVICES

If you wish to cancel our services: 

• Please note that we require a minimum of one months notice for PAYG sessions. 
• We do not offer a refund of any outstanding sessions where there is a cancellation of block booking of sessions.

CONTACT

Questions, comments and requests regarding this privacy policy and access to your personal stored details are welcomed and should be addressed to mattsportrehab@gmail.com.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sport Rehab Me. Our nominated representative for the purpose of the Act is Matthew Eaton, who can be contacted at mattsportrehab@gmail.com.